Outsourced SalesforceSupport Services
Support team
Meet our Salesforce-certified support team
Coral Team brings to the table years of first-hand experience providing ongoing Salesforce technical support for major international clients. We are the only team you'll need to ensure your Salesforce performs to its fullest 24/7, delivering lightning-fast resolution of any issues with zero downtime.Our Salesforce technical support services
24/7 help desk
Providing ongoing support via email and phone to quickly resolve users' issues, or simply help them make the most of Salesforce functionality.
Configuration
Setting up users, permissions, and dashboards, as well as business and security rules to streamline Salesforce adoption across your organization.
Customization
Using Salesforce's out-of-the-box tools to create custom workflows, fields, and other objects while tailoring the system to your business processes.
Development
Customizing your Salesforce software at a deeper level by programming new components, as well as implementing integrations with third-party services or data sources.
Salesforce support engagement models
A decision of which support model to implement has different pros and cons for every business. We at Coral Team provide our clients with several options of flexible arrangements and insight into best practices. Whether you are looking for full support or just need to bridge the gap in your existing support structure, we will work with you to come up with the best solution.
Dedicated support teams
Let us build and manage a dedicated team that can be easily and quickly scaled, at any time, cost-effectively and without overhead.
Support team augmentation
Extend your existing Salesforce support team, while fully adhering to your organization's processes, tools and best practices.
On demand: technical consulting
We can provide recommendations on particular tasks or issues, such as how to implement a particular workflow, dashboard or a trigger.
On demand: technical support
Coral Team can provide on-demand project-based or hourly Salesforce configuration and customization support, such as modify data entry forms, data cleanup or migrations.
Success Story
Support of US law firm management platform
A Salesforce-based platform that enables law firms to improve document management, client experiences and analytics entrusted Coral Team with technical support of over 30 of their clients, some of America's techiest law businesses.
Salesforce support problems we solve
By offering a comprehensive set of administration and configuration services, Coral Team helps technology adopters tackle some of the most pressing challenges of Salesforce support:
1
Lack of Salesforce support skills in the current IT team
2
High cost of keeping Salesforce admins in-house
3
Lack of qualified Salesforce support specialists in the market
4
Valuable time wasted on troubleshooting
Removing the myths of outsourcing
We want to help businesses dispel the fear of outsourcing Salesforce technical support and ultimately get the service they deserve — all without the hassle of finding local vendors, and at just a fraction of their price. Here are the myths we strive to debunk:
“
Outsourcing is already just as expensive as local hires…
Compared to the average US costs of having onsite staff, support by Coral Team is 2+ times less expensive, with monthly savings of at least $4,000 per employee — not to mention taxes, social packages, and other indirect costs.
“
Outsourcing is associated with high risks…
We are located in Belarus, a country where IT is officially treated as a high-priority segment of the national economy. Companies like ours enjoy the benefits of a thriving business environment that drives innovation and technological excellence.
“
You lose control over the process…
We push the envelope to make sure that cooperating with us feels just like a natural extension of your in-house team. This is achieved through regular reporting, joint calls, on-site visits, and strict security policies.
Let's talk
If you've made up your mind about partnering up with a reliable vendor to streamline Salesforce tech support, Coral Team is eager to become a trusted part of your team. Just use the contact form below or give us a call to reach one of our service representatives — and we'll take it from there!