Supporting the rapid growth of Litify,the leading legal practice management platform, built on Salesforce.com
Litify is a successful startup in the growing field of management automation designed exclusively for legal professionals and law practices. Over 60 US-based legal service providers of varying sizes use Litify's Salesforce-powered web and mobile products to streamline their workflows.
Rapid growth made it difficult for Litify to keep up with increasing demand for their services without trading off product quality and development speed. In order to meet and exceed the high expectations of their clients, the company decided to outsource a part of its Salesforce support and implementation teams. This was how Coral Team became an integral part of Litify's delivery model.
The initial success of Litify's product led to a very rapid expansion of its user base. Delivering smooth implementations and reliable support services for both current and prospective customers required greater access to Salesforce experts. Rather than expanding its in-house team, Litify tapped into a pool of contractors, with Coral Team being on the short list.
Our reputation for reliability and CRM expertise made us an excellent choice to consider and we were up for the challenge, jumping right into a major implemenetation alongside Litify's core team.
KickoffOur partnership with Litify quickly grew beyond a standard Salesforce technical support arrangement regulated by a service level agreement. Early on, we became instrumental in the ongoing development and customization of Litify's software to best serve the needs of specific customers. Successfully completing these assignments meant expanding our development team and deepening our expertise in Salesforce and in Litify products, doing so within a short amount of time.
ScalingIn the course of the first year, our team grew from two developers and two support administrators to six developers and fourteen administrators, all supervised by a team lead. Litify has received our undivided attention with respect to the two key areas of our service: platform integration into the infrastructure of law firms, and customer support.
Key services delivered
IntegrationsWe integrate Litify with third-party tools popular within the client's target market, such as:
Other services delivered
Configuration and customizationTo support the individual workflows and legal requirements of each customer, we configure and customize Litify apps (Intakes, Matters, Insights) and develop new Salesforce flows (business automation apps), processes, rules and components; create new dashboards and reports.
with Litify's team
Learning the product from scratch
Faster deliveryLitify continues to rely on Coral Team for carrying out dozens of implementations and accelerating customer support. The time difference between our headquarters, in Belarus, and Litify, in the U.S., enables round-the-clock operations, improving overall efficiency. As our team keeps expanding, so does our ability to support more customers and handle more tasks in product development.
Partner, not vendorOn top of providing technical support and coding, we have become a part of Litify's core development team, actively helping shape the path their technology takes moving forward. Our intimate level of engagement with the product facilitates pointing out software improvement opportunities and bottlenecks ‒ often before the client can spot them.
What we've learnedThroughout this project, we've accumulated a broad knowledge base within the legal vertical, enriching our tech stack with new tools and components. Coral Team is also gaining valuable experience by integrating into another company's delivery pipeline.
What the client says
Professional Services (LPS) Lead